FAQs

What is the difference between gift cards and gift vouchers?

Debenhams gift vouchers and Debenhams gift cards share many of the same qualities. Both of these gift products carry a monetary value and can be used as payment for products and services offered in our stores. Gift vouchers are made of paper and come in set denominations whilst gift cards, credit-card sized, are made from plastic and can carry a specific value.

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Where can I spend my Debenhams Gift Voucher and Gift Card?

Gift vouchers and gift cards can be used in any of the 165 Debenhams stores throughout the UK and Ireland for a wide range of products including womenswear, menswear, childrenswear, lingerie, accessories, health and beauty, homeware and gifts. In addition our Gift Cards can be redeemed online at Debenhams.com Please note that you can only use 4 payment methods per purchase in store, e.g Three Gift Cards & One Debit Card.

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What discount do you offer on business orders?

When purchasing our gift cards and vouchers using this site we offer a 4% discount when you spend between £1,000 and £10,000, applying the discount at the checkout. Currently £10,000 is the maximum purchase value we can process for you online. If the value of your purchase exceeds £10,000 we can offer you up to 8% discount, dependent on the total value of your order. To discuss discount levels and how you can order more than £10,000 of gift cards, e-Giftcards and gift vouchers please contact the Debenhams Business Services team by telephone on 08445 61 61 70 or by email at corporate@debenhams.com. .

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Tell me about the V.I.P. packages

Our two V.I.P. packages offer the ultimate gift experience. They are presented in a stylish wallet and come with a host of added benefits for free.

The Silver V.I.P. Shopping Spree starts at £50 and provides a premium gift experience for the recipient.  As well as your gift card they will receive the following raft of additional free benefits;   a no-obligation appointment with a full-trained personal shopper, a beauty consultation from a cosmetics house of their choice and a tea/coffee and treat from our café or restaurant.

The Gold V.I.P. Shopping Spree starts at 100 and includes all of the great additional benefits of the Silver V.I.P. but with wine provided during the personal shopper appointment to promote that ‘relaxing’ atmosphere.

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How do I use my V.I.P. package?

Full instructions are included in the gift card wallet but once received, either book online at debenhams.com or call 08445 616161 to arrange an appointment quoting 'V.I.P. Gold Shopping Spree' or V.I.P. Silver Shopping Spree'. Personal shopper and beauty consultations are subject to availability in your local store.

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What are your delivery charges?

All orders are sent using Royal Mail Special delivery. If your total order value is for £1,000 or above, it will be delivered free of charge. If your total order value is for less than £1,000 a delivery charge of £5.50 will be incurred.

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Will my paper gift vouchers be secure in the post?

Yes, we use a secure delivery service for all business orders of Debenhams Gift Vouchers. This prevents loss and theft during delivery and means items can be tracked as they go.

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How can I store extra delivery addresses in my address book?

There are three methods to add addresses to your address book.
 
i) Whilst logged into your account, click on ‘Address book’ in the red ‘My Account’ panel on the top right of the page, then click ‘Add address’.
 
ii) Whilst placing an order, you can choose to change the delivery address from the ‘Review & Pay’ page.
 
iii) Whilst placing an order for multiple products, you can choose to split your order and send order items to different addresses. 
 

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Can I use my Gift Card more than once?

Yes, you can use your Gift Card and reload the balance as many times as you want. If you do not spend the full balance on your gift card in one go, the remaining balance will stay on your card and can be redeemed at a later date.

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Can I pay by credit card?

Yes, you can choose to pay by credit or debit card online or pay by bank transfer. Simply fill in your details on the order form.

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What are your opening hours?

We are open between Mon-Fri 9am-5pm. Most orders are shipped on the same day depending on when they are received and the size of the order. Our goal is to ship all orders within 24 business hours. Please note that we do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

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What amount can I put onto a gift card?

You can place any amount between £1-£5000 and you can reload it with a value of your choice.

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Can I get a refund if the Gift Card is no longer wanted?

Sorry, we cannot offer refunds on Gift Cards.

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Can you deliver Gift Cards outside of the UK?

Gift cards will only be delivered within the UK.

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I have a brand new card purchased via this website and haven't spent anything yet, but it wouldn't work at the till can you replace it?

It may not have been activated. Please call customer service on 0371 3843594 or email debenhamsbusiness@voucherexpress.co.uk.

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How do I know how much money is left on the card?

You can check your balance in any of our 165 stores, by telephone on 0844 800 9091, or online by clicking here.

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I've just bought a £10 card, but I didn't realise you can add whatever amount you want onto a card. Can I re-load this card?

Yes, you can simply contact a member of our team. Please make sure you have your gift card number to hand as we will need this to perform the re-load.

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How much will I be charged if I call the helpline number?

Call charges vary according to your service provider.

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Accepted Credit Cards