Terms & Conditions

Gift Cards

  1. Validly activated pound sterling gift cards are redeemable in full or part payment for merchandise from Debenhams Stores within the UK or on debenhams.com. They cannot be redeemed in the Republic of Ireland or at debenhams.ie.
  2. Debenhams business gift cards may not be exchanged for cash or vouchers, used as a deposit on a credit agreement, used to settle a Debenhams Account Card or to purchase financial or travel services.
  3. Debenhams business gift cards cannot be used on the following Debenhams Partnerships websites: Debenhamsplus.com, debenhamsflowers.co.uk, debenhamscurtains.com, debenhamstailoredshirts.com or debenhamsweddingstationary.co.uk
  4. The minimum amount required to top-up a Debenhams giftcard is £1. The maximum gift card limit is £5,000.
  5. Temporary Debenhams Account Cards may not be used to activate or top-up a gift card.
  6. No change or refund will be given but any remaining balance may be applied to future purchases.
  7. Debenhams business gift cards expire 48 months after last use or balance enquiry and any remaining balance will be deducted.
  8. A Debenhams business gift card remains the property of Debenhams.
  9. Debenhams cannot be held liable for business gift cards, once activated, which are subsequently lost, stolen, damaged or defaced.
  10. Debenhams reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the gift card service, notify of the service's withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  11. By activating a business gift card you accept and agree to these terms and conditions.


Gift Vouchers

  1. Gift vouchers can be exchanged for merchandise at any Debenhams store, including Browns of Chester.
  2. Gift vouchers cannot be redeemed online.
  3. Gift vouchers cannot be exchanged for cash, used as a deposit on a credit agreement, used to settle a Debenhams Account Card or to purchase financial or travel services.
  4. Gift vouchers can be used towards to purchase of goods of a higher price than their face value upon payment of the difference.
  5. Debenhams Retail Ltd is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed.
  6. Gift vouchers are redeemable in UK and Republic of Ireland only.


Debenhams Retail Ltd
Registered in England, Company No 83395
Registered Office: 334-348 Oxford Street, London, W1C 1JG


Accepted Credit Cards